This tutorial will explain how to install Request-Tracker 3.6 on Debian 5.0 Lenny with postfix and fetchmail, use fetchmail to retrieve emails from the mail server and inject them into RT. Preparing your system Install Postfix, fetchmail using the following command #apt-get install postfix fetchmail Select “Internet Site” when prompted Install MySQL Server 5 using the following …
Request Tracker (RT) is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands …
ITIL (Information Technology Infrastructure Library) introduction can be presented in a lot different ways because it is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL is published in a series of books, each of which cover an IT management topic. The names ITIL and IT Infrastructure Library are …
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