Sorry, this app is not supported on your server

Sorry, this app is not supported on your server

Microsoft SharePoint is the best product I had ever used from Microsoft. I love this collaboration suit. It can fit all the needs of a small to large organization. Cloud setup is very easy. There is no need to expert for that. you can just create an office 365 account and start using Microsoft SharePoint. On Premise environment setup is a bit technical thing. You must know few things before you should start working on this setup. Enabling Apps on SharePoint is a bit of more technical thing. You must know lots of things like in depth knowledge of Active directory Domain Name System. I wrote many article for the errors of SharePoint. I will try to link them in this article but right now “Sorry, this app is not supported on your server”, lets talk about this error. There are many reasons due to which this error can occur.


Something about my current environment, Microsoft SharePoint 2013 on premise, Microsoft Dynamics on premise, Microsoft Windows Active Directory on premise. If this is your environment, you are at the right page.


You need ulsviewer to check the logs and get a detailed information about this error. Once you are done with the setup of ulsviewer, get the exact error which is “Sorry, this app is not supported on your server”. If this is the exact error of your SharePoint server. remember this error is about turning on the apps on SharePoint server. To solve this issue, Make sure under listed services are enabled in SharePoint administration.

  • User Profile service application
  • Make sure that active directory synchronization is properly configured and user profiles are syncing and you can search the users
  • Make sure that the user which is installing the application is not the service user of this SharePoint
  • Make sure that the user used in IIS application has the current password. The password must not be expired due to any password policy

Once you are done with the above check list. Restart the IIS and go to apps under sharepoint and try to install the application.

Under listed of few other sharepoint post that might can help solve other related problems.

Recreate the local trust root authority

User Profile Synchronization service

Sorry, only tenant administrators can add or give access to this app.